Privacy Policy
Privacy Policy for BiteBot
Effective Date: May 2025
This Privacy Policy explains how BiteBot (“we”, “our”, or “us”) collects, uses, and discloses information from users of the BiteBot app and services (“App”, “Services”).
1. Information We Collect
We collect personal and business-related information necessary to provide CRM and marketing services, including:
Full name
Email address
Phone number
Payment and billing information
Device location (with your permission)
Social media account credentials and tokens (with your authorization)
Lead data including names, emails, phone numbers, social profiles, messages, and activity
Posts
Messages
Call logs
Communications carried out through the App
Usage data (pages visited, session times, errors)
2. How We Use Your Information
We use your information to:
Operate and provide the BiteBot CRM and marketing platform
Allow access to and management of leads, contacts, conversations, and tasks
Facilitate scheduling and publishing of social media posts
Enable communication with leads via email, SMS, or direct messaging on supported platforms
Run targeted advertising campaigns on social media platforms (e.g., Facebook and Instagram)
Track ad performance and engagementImprove user experience and platform functionality
Send account, service, and support notifications
Process payments and manage subscription plans
3. Sharing Your Information
We do not sell your personal information. We may share data only as follows:
With trusted service providers who help us provide services (e.g., cloud hosting, email delivery, analytics, payment processing, social media API integrations)With social media platforms to publish your content or run your ads, in accordance with their respective terms and policiesIn compliance with law or to respond to legal requests (e.g., subpoenas or court orders)In the event of a business transfer, such as a merger, acquisition, or asset sale
4. Data Security
We implement technical and organizational security measures to protect your personal data, including encryption, access controls, and secure authentication. However, no method of electronic storage or transmission over the internet is 100% secure.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. You can request deletion of your data at any time, subject to any legal obligations or backup system delays.
6. Your Rights and Choices
You have the right to:
Access, update, or delete your personal dataWithdraw consent for specific uses (e.g., marketing communications)Export your CRM dataCancel your subscription and close your account
You may exercise these rights by contacting us at [email protected].
7. Use by Businesses
BiteBot is a business-focused tool. You are responsible for ensuring that your use of BiteBot to manage and contact leads complies with applicable data protection laws (e.g., GDPR, CCPA, CAN-SPAM).If you import or enter lead data into the platform, you are the data controller for that information. We act as a data processor, and you represent that you have appropriate legal grounds to process such data.
8. International Transfers
If you are located outside the United States, your data may be transferred to and processed in the United States or other countries with different data protection standards.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices. Significant changes will be notified to users through the App or via email.
10. Contact Us
For questions or concerns, contact our Privacy Team at: [email protected]