Customer Success Manager – BiteBot
BiteBot BiteBot
Now Hiring
Remote Position · Full Time

Customer Success
Manager Wanted.

Detail-obsessed, client-first, and able to juggle 10 things at once — with marketing and GoHighLevel experience. Sound like you?

Meet the Team

About the role

The Person Who Keeps Our Clients — and Keeps Them Winning.

BiteBot (previously known as AddMedia NYC) is an all-in-one AI marketing platform serving over 1,000 dental practices across the US. We replace $87K+/year marketing agencies with one platform — and our CSMs are the reason clients stay and grow.

Our marketing tech startup grew to a 7-figure run rate in 5 months (400 users) with no investors. Just a small group of young and ambitious rockstars. If your current company doesn't reflect what you're capable of, ours will.

This is not a passive "check-in" role. You will own client relationships, manage multiple accounts simultaneously, and be expected to deliver results — not just good vibes. We need someone with sharp attention to detail, the ability to multitask under pressure, and real experience keeping clients happy and retained.

If your dream job involves…

This post was written for you.

  • Managing high-profile business owners and actually making an impact
  • A role where attention to detail is rewarded — not overlooked
  • Up to $1,500/mo in performance bonuses on top of your base
  • 100% remote — work from anywhere
  • A fast-moving team that ships, not one that talks about it
  • Growing into a Head of Customer Success role

Why BiteBot

A company that actually cares.

🚀
Fast Growth
7-figure run rate in first 5 months
🌍
100% Remote
Work from anywhere, always
💰
$1,800 – $2,500 Base
+ up to $1,500/mo performance bonus
📈
Growth Path
Head of Customer Success track

What you'll do

Your responsibilities

Client Retention
Own client relationships end to end. Be the primary point of contact clients trust — resolving concerns fast, promoting best practices, and keeping churn below 5%.
Client Onboarding
Onboard new clients within 10 days. Set clear expectations, run structured kickoff calls, and make sure every client is set up for success from day one.
Multitasking & Prioritization
Manage multiple client accounts simultaneously without dropping the ball. You know how to triage, reprioritize on the fly, and keep everything moving — at once.
Upsells & Referrals
Identify upsell opportunities and generate referrals from happy clients. Your relationship with clients should make growth feel natural, not forced.
Marketing Strategy
Build area-specific marketing strategies based on local demographics and clearly communicate those strategies to clients so they understand the "why" behind every campaign.
Technical Support
Triage client support requests and coordinate with our tech team on platform issues with speed and clarity. Nothing sits in a queue longer than it should.

What success looks like

Your KPIs

<5%
Monthly churn rate
Clients retained month over month
10 days
Onboarding window
From signed to fully activated
What this means for you: These aren't suggestions — they're the standard. Hit them consistently and you unlock the full bonus structure. Miss them repeatedly and we'll need to talk. We're straightforward about that.

This is NOT for you if...

Be Honest With Yourself.

✗ You've never managed multiple client accounts at once
✗ Details slip through the cracks when things get busy
✗ You need constant direction to know what to do next
✗ You've never worked in a client-facing or account management role
✗ You struggle to explain technical or marketing concepts in plain language
✗ You treat follow-up as optional

Requirements

What you need to have

  • Proven experience managing multiple client accounts simultaneously — this is non-negotiable
  • High attention to detail — you catch things others miss and you don't let them slip
  • Prior client success, account management, or CRM experience
  • GoHighLevel experience required
  • Comfortable explaining marketing data (ad spend, CPL, ROI) to non-marketing business owners
  • Interest in digital marketing, advertising, and AI tools
  • Quick learner with the ability to think on your feet under pressure
  • Strong written and spoken English
  • Available during US business hours (EST), Monday–Friday
  • Quiet, dedicated workspace with reliable internet

Compensation

What you'll earn

$1,800 – $2,500
Starting base salary / month (based on experience)
Up to $1,500/mo performance bonus
Upsell commissions on every sale
Bonuses for client reviews & testimonials
Paid time off & annual vacation
Growth path to Head of Customer Success

Ready to Apply?

Takes about 5 minutes. We review every application personally.

Apply Now →

Remote · Full Time · Customer Success Manager

BiteBot · All Rights Reserved

Apply for This Role →