These Terms and Conditions ("Terms") govern your use of the BiteBot application and services ("App", "Services"), operated by BiteBot ("we", "us", or "our"). These Terms include our data processing terms (Section 4) which govern how we handle personal data. No separate Data Processing Agreement is required.
By accessing or using BiteBot, you agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or notices we provide. If you do not agree, you may not use the Services.
To use the App, you must:
BiteBot is a software platform that enables users to:
BiteBot provides the tools only. You, the user, are fully responsible for how those tools are used, and for all communications, campaigns, data, and results generated through the platform.
The SmileGen module provides cosmetic visualization only. SmileGen is not a medical device and must not be used to diagnose conditions, recommend treatment, predict clinical outcomes, or replace professional dental judgment. All clinical decisions remain the sole responsibility of licensed dental professionals. You agree not to rely on SmileGen for diagnosis or treatment planning and to present SmileGen outputs only as simulations.
All SmileGen images are automatically labeled and/or watermarked "SIMULATION — NOT A CLINICAL OUTCOME." You agree not to remove, obscure, or alter this label and to disclose prominently that actual results vary by individual anatomy and clinician technique. You are responsible for any advertising or patient communications using SmileGen outputs and for complying with applicable dental advertising rules and platform policies.
By using the SmileGen feature, dental practices ("Customers") acknowledge and agree that:
Customer is solely responsible for obtaining appropriate consent from patients before uploading their photographs to SmileGen. This includes informing patients that:
Customer acknowledges that as a healthcare provider, they may be a "Covered Entity" under HIPAA and bear primary responsibility for compliance with HIPAA Privacy and Security Rules when using SmileGen or BiteBot. BiteBot acts as a Business Associate to Customers and will handle patient information in accordance with our Business Associate Agreement and Privacy Policy.
Customer represents that all patient photographs uploaded to SmileGen or BiteBot are uploaded with the patient's knowledge and consent, and that such use is permitted under Customer's own privacy policies and applicable law.
Customer agrees to inform patients that SmileGen visualizations are for cosmetic illustration purposes only and do not constitute medical advice, diagnosis, or treatment recommendations. All AI-generated images are artistic renderings and actual treatment results will vary significantly.
Upon request, BiteBot will execute a Business Associate Agreement (BAA) with Customers who require one for HIPAA compliance. Contact [email protected] to request a BAA.
Client acknowledges that BiteBot SmileGen is a cosmetic smile visualization tool for marketing and educational purposes only. This service does not provide medical diagnosis, treatment recommendations, or clinical decision support.
We process personal data as follows:
By using BiteBot SmileGen, you agree to:
We will notify you within 24 hours of any security incident affecting your data. You are responsible for any required notifications to individuals.
We use the following subprocessors:
All data automatically deleted after 30 days. Immediate deletion available upon request to [email protected].
BiteBot requires a paid subscription to access its services.
If you are a covered entity or business associate under applicable health-information laws, you will use SmileGen in compliance with those laws and with any Business Associate Agreement (BAA) we execute upon request. You further agree that all marketing claims, testimonials, before/after presentations, and endorsements using SmileGen outputs will be truthful, non-misleading, and properly disclosed, and will comply with applicable state dental board rules and advertising laws.
As a user of the platform, you are solely and fully responsible for:
BiteBot does not create or review your messages, ads, or business communications, and assumes no responsibility or liability for any actions, statements, or results tied to your use of the platform.
BiteBot is a neutral service provider. We do not act as a marketing consultant, business advisor, legal representative, or communications agent. We do not guarantee the performance of your campaigns, the behavior of your leads, or the outcomes of your marketing or outreach efforts.
You acknowledge that all risks, including reputational, financial, and legal, rest with you, the user.
You shall not (i) reverse engineer, decompile, or attempt to derive the source code, models, or underlying algorithms; (ii) access the Services to build a competing product or service; (iii) scrape, harvest, or export SmileGen outputs or intermediate data for the purpose of training or improving a separate model or dataset; or (iv) benchmark or publish performance results except with our prior written consent.
To deliver certain features, BiteBot connects to third-party platforms (e.g., Facebook and Instagram) on your behalf. You are responsible for complying with those platforms' terms and for the content and activities conducted through those integrations.
We may suspend or terminate your access if:
You may cancel at any time. Your data may be retained or deleted in accordance with our Privacy Policy.
All BiteBot software, content, trademarks, and branding belong to BiteBot. You may not copy, resell, or misrepresent our services without explicit written permission.
As between the parties, you retain all rights in Customer Content (including images you upload and your patient data). We do not claim ownership of Customer Content. We do not use Customer Content to train generalized models or for marketing without your express written consent. You grant us a limited license to process Customer Content solely to provide and support the Services and to maintain security, quality, and reliability.
SmileGen may analyze facial landmarks or geometry to align and render simulations. Where required by law, you will obtain any necessary written consent from individuals, provide applicable notices, and comply with retention/deletion obligations. We do not sell biometric identifiers or information. We maintain a posted retention schedule and delete biometric identifiers within the time required by law or upon your verified request.
The App is provided "as is" and "as available", with no warranties of any kind. We make no guarantees regarding:
To the fullest extent permitted by law, BiteBot shall not be liable for:
Your sole remedy for dissatisfaction with the App is to stop using the Service.
You agree to defend, indemnify, and hold harmless BiteBot, and their employees, contractors, and affiliates from any claims, damages, or losses arising from:
You will defend and indemnify us against claims arising from (i) your clinical use or reliance on SmileGen outputs; (ii) your advertising, representations, or testimonials; (iii) your failure to obtain consents or comply with privacy/biometric laws; or (iv) your breach of Section 7A (No Reverse Engineering / No Scraping).
These Terms are governed by the laws of the State of New York, without regard to conflict of law provisions.
We reserve the right to update these Terms at any time. Significant changes will be communicated via the App or email. Continued use after such updates indicates your acceptance.
For questions or support, contact [email protected]